FAQs
1. What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials such as sterling silver, and yellow gold 14k.
2. Are your gemstones ethically sourced?
Yes, we are committed to ethical practices and ensure that all our gemstones are responsibly sourced from trusted suppliers.
3. How do I find my ring size?
We provide a detailed ring size guide [insert link to guide] to help you determine the perfect fit. If you're unsure, feel free to contact our customer service team for assistance.
4. Do you offer custom or personalized jewelry?
No, we are not creating custom and personalized pieces yet.
5. How should I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposing it to harsh chemicals, moisture, or extreme temperatures. Store it in a dry place and clean it gently with a soft cloth. For more tips, check out our [Specification & Care] on product page.
6. What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original condition. We are not able to offer exchanges online at this time.
7. Do you ship internationally?
Yes, we ship within the U.S. and Canada! Shipping times and costs vary depending on the destination. For more information, visit our [Shipping & Delivery Page].
8. How long does it take to receive my order?
Orders are typically processed within 7 business days, and delivery times depend on your location and shipping method selected at checkout.
9. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
10. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
11. Do you offer gift wrapping or packaging?
All our jewelry comes beautifully packaged. Gift wrapping option is not available yet.
12. How can I contact customer service?
You can reach us via email at info@ernajewelry.com, through our contact form on the website.
